Visa Application Centre

Helpline

Please contact us for any information regarding Korean visa process:

09:00 to 18:00 from Monday to Friday,

Contact us by phone: (+86) 010 5679 4702 or (+86) 024 2296 5320

Contact us by email: info.korcn@vfshelpline.com

The Visa Application Centre has access ramps for wheelchairs. Customers who have a disability or need assistance are encouraged to bring someone to assist them throughout the application process. Lifts are also accessible when necessary. Please note that our staff will be available to assist any customers with special needs.

Please note that access to the Visa Application Centre is restricted to visa applicants only. The only exceptions to this policy are:

1. Children less than 18 years of age need to be accompanied by a parent or guardian.
2. Elderly or disabled applicants or those with medical condition who may require assistance in order to submit their applications should advise the security staff on arrival at the Visa Application Centre.
3. Mobile phones are permitted in the Visa Application Centre, but they must be switched to silent mode and put away when you are being served at the counter.

Under no circumstances is photography, filming or audio recording permitted inside the Visa Application Centre.

Only one airline cabin size bag 45 cm x 30 cm x 20 cm (18” x 12” x 8”) per applicant is permitted in the Visa Application Centre. Larger bags cannot be taken into the Visa Application Centre and must be stored elsewhere.

For security reasons the following items will not be permitted inside the Visa Application Centre.

• All battery operated or electronic items such cameras, tablets, audio/video cassettes, compact discs, MP3s, floppies, laptops, or portable music players, hard disk drive (HDDs), pen/ thumb drives, spy devices, audio recorders, or other devices which can hinder the centre’s functioning.
• Sealed envelopes or packages.
• Any inflammable item such as matchboxes/ lighters/ electric cigarettes /fuel.
• Any sharp objects such as scissors, pen knives or nail filers.
• Bags and personal belongings of applicants, except for small hand bags.
• Food and drink items.
• Weapons, weapon-like objects or explosive material of any kind.
• Other items may be prohibited based on security staff discretion.

Please note: The Visa Application Centre is unable to store prohibited items. Applicants should make other arrangements to store these belongings before they enter the Visa Application Centre.

All Visa Application Centres are under 24 hours CCTV surveillance. The images are constantly recorded for the purposes of crime prevention, detection and public safety.

In the interest of safety and security, we reserve the right to conduct random bag searches of applicants and visitors.

Our staff have the right to work without fear of abuse or intimidation. Threatening or abusive words or behaviour towards our staff will not be tolerated under any circumstances.

Feedback and suggestions

VFS Global is committed to delivering a world-class experience and welcomes your valuable feedback. You can be assured that all feedback receives our full and complete attention.

To help us serve you better, please include following information along with your feedback.

• Your name and contact details
• A clear description of the issue (e.g. dates, location, names of personnel dealt with, and any other relevant background)
• The type of visa you are applying for and your associated application reference number (or numbers)

We endeavour to reply within 1 business days.

Share feedback